SHIPPING POLICY
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Orders are shipped in 3-5 business days. Monday to
Friday are considered as business days except for public holidays &
unforeseen circumstances. Orders once placed cannot be cancelled.
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All orders above INR 999/- are eligible for free
shipping
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Our delivery partners will try thrice
to deliver your order, then it will come back to us so please ensure you
provide the complete & accurate shipping address including zip code & a
contact number. The client will have to bare the consequent transport charges
for re-shipping the order.
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Once your order is shipped, the airway bill number & our courier partner details will be sent to you via text message/email. Please visit the courier partner's website to track your shipment & expected date of delivery.
RETURN
POLICY
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If an incorrect product was delivered to you, i.e. the
product does not match up the item description mentioned on the website.
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If the product you receive has a genuine quality or
manufacturing defect or damage.
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Order number
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Delivery address
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Specify the reason for the return & in case of
defective or incorrect product, please send us an image of the item at
sales@timbertech.in
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We will not be able to consider any emails / images sent after 48 hrs of the delivery.
Please Note
:
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If the proposal for a replacement is denied by the client, we will issue a Credit Note for the value of the returned item (Valid for 6 months from the date of Purchase)
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If you find that the package has been tampered with, please do not accept the product & handover the package to the delivery person before signing the Proof of Delivery.
PROCEDURE FOR
RETURNS
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To return your shipment please go to "My Orders" select "Return Requested" by selecting the order/product you want to return & state the reason for the return.
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We will arrange for a pickup from the same address within 4-5 working days to which the product was shipped. Please put the product in its original packaging & seal it well & send it across. Please ensure that the product is unused, not damaged & all the tags & bar codes, invoice slips are intact at the time of return.
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Once the product reaches our warehouse, we will inspect the product & once our inspection team confirms that the product received is in an unacceptable condition as while dispatched from the warehouse, we will process the return request on case basis.
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The replacement of the product will be sent across in 5-7 business days after inspection. Please note that shipping cost is applicable from case to case.
SHIPPING & RETURNS
Please read Terms & Conditions for detailed information.